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APIs & integrations

Route
Shop → ERP
Attempts
4
Until delivered
21 min
Alerts
2

This log shows what an interface does when the other system does not answer. An order comes in and nobody retypes anything.

Log of one order

An example with invented data, not customer data.

  1. 01

    The order arrives

    1. Shop → Interface: Order 4711 paid

    2. Interface → Shop: 202 accepted

    CRM, ERP and inventory exchange data on their own Nobody opens a second window to transfer 4711.

  2. 02

    The interface checks

    1. Interface: Key and role checkedThe shop may create orders

    Who may see what is settled in one place The shop's key may create orders and nothing else.

  3. 03

    The target system does not answer

    1. Interface → ERP: Create order 4711Attempt 1

    2. ERP → Interface: 503 unreachable

    3. Interface → ERP: Attempt 2after 1 min

    4. ERP → Interface: 503 unreachable

    5. Interface → ERP: Attempt 3after 5 min

    6. ERP → Interface: 503 unreachable

    7. Interface: Alert to the operatorERP silent for 6 min

    8. Interface → ERP: Attempt 4after 15 min

    9. ERP → Interface: 201 created

    10. Interface: Alert to the operatorERP reachable again, 1 order delivered late

    Failed transfers retry themselves and report in The gaps grow so that an overloaded system can recover. The order carries its number, so it is created only once even on the fourth attempt.

  4. 04

    Receipt and status go back

    1. ERP → Interface: Invoice R-4711 issued

    2. Interface → Shop: Status and invoice

    Payments and invoices run without anyone retyping them The customer sees the status without anyone in the office entering it.

Same build, other routes

  • Shop → ERPOrders from the shop into inventory managementshown above
  • Website → CRMInquiries from the website into the CRM
  • System A ⇄ System BKeeping master data in sync between two systems
  • Receipt → ArchiveFiling documents and receipts automatically
  • Partner ⇄ ERPPartner and supplier interfaces

Which two systems do you connect by hand today?

Tell me the two names. In the first call (15 minutes on video, no cost) I will tell you whether an interface is enough and what it would have to do.